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Something wrong with a payment, your account or the API? Send it here and a person reads it.

With the invoice ID and the transaction, a payment can be checked on the chain without any back and forth.

Paying in crypto

Send the exact amount the payment page shows. Some wallets, and private or shielded sends in particular, take the network fee out of the amount you send rather than adding it on top, and then only part of the payment arrives. If that happens, use the form above with the invoice ID and every transaction ID, and send the rest before the payment expires.

If the balance still does not appear, check the order status in top-up orders.

Before you write

Most questions about keys, spend caps and setting up a tool are answered in the docs; what the log keeps is on Retention.